jetago Privacy Policy

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Email address
• Mobile phone number
• Residential address (street, city, postal code)
• Username and encrypted password
• Preferred currency (Bangladeshi Taka — ৳ / BDT)

• Government-issued photo ID (National ID card, passport, or driving licence)
• Proof of address (utility bill, bank statement, or official correspondence dated within 3 months)
• Proof of payment method ownership (screenshot or statement from bKash, Nagad, Rocket, Upay, or bank account)
• Selfie or live photograph where enhanced verification is required

• Deposit and withdrawal amounts and timestamps
• Payment method identifiers (mobile wallet numbers, masked card numbers)
• Transaction reference numbers issued by bKash, Nagad, Rocket, Upay, Visa, and Mastercard
• Account balance history
• Bonus and wagering activity records

• IP address and approximate geolocation (country and city level)
• Device type, operating system, and browser version
• Session start and end times (Bangladesh Standard Time, UTC+6)
• Pages visited, games played, and betting markets accessed
• Clickstream and interaction data collected via cookies and similar technologies
• Customer support chat transcripts and email correspondence

Where you use jetago's responsible gaming tools — including deposit limits, session reminders, cooling-off periods, or self-exclusion — we record those settings and the dates on which they were applied or modified. This data is retained to enforce your chosen restrictions and to assist our responsible gaming team in monitoring your welfare.

We use your registration data to create and maintain your Account, authenticate your identity at login, process deposits and withdrawals via your chosen payment method, and deliver the betting and gaming services you have requested. This processing is necessary for the performance of our contract with you.

We process KYC documents and transaction data to verify that you are who you claim to be, to detect and prevent fraudulent activity, money laundering, and unauthorised account access, and to comply with our anti-money-laundering (AML) obligations. This processing is required for legal compliance and for the protection of jetago and its players.

When you contact jetago's support team, we use your account data, transaction records, and correspondence history to investigate your query and provide an appropriate response. Support interactions may be recorded and retained for quality assurance and training purposes.

jetago uses your gameplay, deposit frequency, and session duration data to monitor for signs of problem gambling behaviour. Where our responsible gaming team identifies patterns of concern, we may reach out proactively to offer support resources and, where appropriate, enforce responsible gaming interventions.

With your consent, we may use your contact details to send you information about promotions, bonuses, and new games available on jetago. You may withdraw your consent to marketing communications at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

We use aggregated and anonymised usage data to understand how players interact with jetago, identify technical issues, improve the user interface, and develop new features. This data cannot be used to identify individual players.

These cookies are strictly necessary for the Platform to function. They enable core features such as user authentication, session management, and security controls. The Platform cannot be used without these cookies, and they cannot be disabled.

We use analytics cookies to collect anonymised information about how visitors use jetago — including which pages are visited most frequently, how long sessions last, and which games are most popular. This data helps us improve the Platform experience for all players.

Preference cookies allow jetago to remember choices you have made — such as your preferred language, display settings, and responsible gaming limits — so that you do not need to re-enter them each time you visit the Platform.

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of jetago and could prevent some features from working as intended. Clearing cookies while logged in will terminate your active session.

To process deposits and withdrawals, jetago shares necessary transaction data with our payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These partners process your data solely to complete the financial transaction requested and are bound by their own data protection obligations.

jetago may use trusted third-party KYC and identity verification service providers to assist in verifying the identity documents you submit. These providers process your data under strict confidentiality obligations and are permitted to use it only for verification purposes on behalf of jetago.

jetago's casino and sports betting content is provided by licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical data (such as session tokens and bet values) necessary to deliver their game content to your device. They do not receive your full personal profile.

jetago may disclose your personal data to law enforcement agencies, regulatory authorities, or other governmental bodies where we are legally required to do so, or where we believe in good faith that such disclosure is necessary to prevent fraud, money laundering, or other criminal activity. We will notify you of such disclosures where we are legally permitted to do so.

In the event of a merger, acquisition, or sale of all or substantially all of jetago's business or assets, your personal data may be transferred to the acquiring entity. You will be notified in advance of any such transfer and of any material changes to the way your data is processed as a result.

• Account registration data: Retained for the duration of your Account and for a minimum of 5 years following account closure, to satisfy AML and regulatory record-keeping obligations.
• KYC verification documents: Retained for a minimum of 5 years from the date of submission, or longer where required by applicable law.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction in accordance with financial record-keeping requirements.
• Support correspondence: Retained for a minimum of 2 years from the date of the last interaction, for quality assurance and dispute resolution purposes.
• Marketing preferences: Retained until you withdraw your consent or close your Account, whichever is earlier.
• Anonymised analytics data: May be retained indefinitely in aggregated, non-identifiable form.

• 256-bit SSL/TLS encryption on all data in transit between your device and jetago's servers.
• Encrypted storage of sensitive data including passwords (hashed using industry-standard algorithms) and payment identifiers.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific role.
• Regular security audits and penetration testing conducted by qualified independent security professionals.
• Automated fraud detection systems that monitor transactions and login activity in real time for signs of suspicious behaviour.
• Secure data centres with physical access controls, redundant infrastructure, and regular backups.

jetago is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the jetago registration and KYC process.

If jetago becomes aware that a registered Account belongs to a person under the age of 21, the Account will be immediately suspended, all personal data associated with that Account will be securely deleted, and any deposited funds will be returned via the original payment method. Parents and guardians who believe their child may have registered on jetago are urged to contact [email protected] immediately.